Array ( [0] => 20 [1] =>
EY
EY
"The level of professionalism that resulted from your involvement and the response of our delegates to your style ultimately delivered significant value to Ernst & Young. Our delegates were fully engaged in the conference messages from the outset and I believe your involvement was a key factor in achieving this"
RCSA (RECRUITMENT, CONSULTING & STAFFING ASSOCIATION)
RCSA (RECRUITMENT, CONSULTING & STAFFING ASSOCIATION)
“RCSA is hooked on Andrew Klein. As MC for our annual conference we are compelled, each year, for 15 years now, to engage the funniest, most organised and professional man in the business. Year on year he brings new material, new smiles and consistent praise from our delegates. You can’t go past Andrew Klein……and so say all of us!”
OPTUS MOBILE
OPTUS MOBILE
“Your professionalism, warmth, wit and enthusiasm helped make the most successful roadshow we have had to date"
BT FINANCIAL GROUP
BT FINANCIAL GROUP
“We have been using Andrew for 10 years now for our annual convention and it is not just the professionalism and organisation that he brings to everything he does which we most value, rather the deep understanding and connection that he has for our business. Andrew is more than an MC he is an integral part of our business and we value the relationship and what he brings to our conventions greatly”.
AUSTRALIAN PRIVATE HOSPITALS ASSOCIATION
AUSTRALIAN PRIVATE HOSPITALS ASSOCIATION
“APHA was delighted to have Andrew Klein return as MC for our APHA National Congress. Andrew was a huge hit with our delegates, he kept the program moving smoothly and ensured we ran to time – highly recommended.”
SUNCORP
SUNCORP
“We have had Andrew as MC at our annual conference for 4 years now and he is the first person I book once our dates are locked in. Why? Because he is great to work with, proactive and ensures everything runs smoothly. As an event organiser, it is great to know that Andrew takes an active interest in our event, with a detailed briefing prior to the event, great suggestions on how things can be improved, then actively seeks me out to ensure the next segment is ready to go. I am also so impressed with the amount of pre-work he completes to ensure that every introduction is personal, funny and right on the mark, keeping it fresh even when he introduces the MD of our organisation time after time. I have absolutely no hesitation in recommending Andrew as an MC for any event … I think he amazing both as an individual and an MC!”
COCA-COLA AMATIL
COCA-COLA AMATIL
“You really demonstrated the value that a professional, fun and imaginative MC can add to corporate events”
DYMOCKS BOOKS
DYMOCKS BOOKS
"The man is a genius and is the most involved MC we have ever had. He knows our group so well that he is now considered part of the Dymocks franchise family. If you need a considerate, intelligent, witty, hilarious MC, then I cannot recommend Andrew highly enough".
COMMONWEALTH BANK OF AUSTRALIA (CBA)
COMMONWEALTH BANK OF AUSTRALIA (CBA)
"We all love working with you, love your professionalism and the ease of working together and the complete and utter faith we all have that you will just nail it every single time".
NATIONAL MORTGAGE BROKERS
NATIONAL MORTGAGE BROKERS
"Where do I start? Andrew is a consummate professional and second time running I don’t know how I could ever run a conference without him again! He 100% engages with the group and is now very much a part of it.  Every one of our big extended NMB family loves him, but none more than I! As our events get bigger, my job gets more difficult but Andrew helps me to bring it all together on the day".
SANOFI HEALTHCARE
SANOFI HEALTHCARE
“Andrew was an outstanding addition to our event”
AUSTRALASIAN SOCIETY OF COSMETIC PLASTIC SURGEONS
AUSTRALASIAN SOCIETY OF COSMETIC PLASTIC SURGEONS
"Andrew, you make such a huge difference to our conferences and we are so appreciative of all the hard work that goes into preparing for the event, all the energy you put into when being there and the incredible respect you show our clients and delegates. We know you do this week on week, month on month and year on year, but somehow you manage to make it feel fresh and new each time. Thank you for all your hardwork and we will definitely be having you back again next year".
AUSTRALIAN CORPORATE LAWYERS ASSOCIATION
AUSTRALIAN CORPORATE LAWYERS ASSOCIATION
“Andrew is a master MC and presenter. For 7 annual conferences now, he has orchestrated our proceedings with wit and insight, gaining and maintaining delegates’ interest and engagement. Feedback on Andrew from attendees has been overwhelming. As a MC he makes people feel comfortable, relaxed and gets them involved, with all the energy level you need in a two day conference. As a (Presentation Skills) presenter, Andrew has delighted delegates and always rates highly for both content relevance and delivery. A great MC and presenter.”
HOTONDO HOMES
HOTONDO HOMES
"We have now worked with Andrew many times, in fact ever since he had hair!! Over this time, we have been delighted with the professionalism, intellect, humour, passion and energy that he has been able to deliver and engage to the various audiences. Andrew is amazingly quick-witted, can deliver a funny anecdote about the night before and then host a serious business panel with professionalism and enthusiasm. Andrew’s warmth both on and off the stage has seen him adopted by our franchisees and his humour and communication is always tasteful and inclusive of everyone in the room. To get an audience to feel part of one team, have fun, and also deliver key messages, Andrew has proven to be an asset at all 12 of the annual conferences for which we have worked together"
WESTPAC
WESTPAC
"Andrew’s active involvement in our business to understand our needs and our people, is what differentiates him from other speakers and MC’s. Onsite Andrew’s observations and insights on the overall conference experience for our people goes beyond the brief of his role. His ability to communicate in an engaging and uplifting way to his audience sets him apart. He is now part of the fabric of our organisation balancing his professionalism with building strong personal relationships, so much so our people look forward to seeing Andrew each year and our executives advocate him as our MC."
DELL - EMC
DELL - EMC
"I would have absolutely no hesitation as describing Andrew as the best corporate host I ever worked with in more than 12 years of running corporate functions in Australia and Britain. Grand praise indeed, but absolutely deserved! Andrew’s preparation for this event was just fantastic. He went out of his way both prior to and during the conference to understand our organisation and culture, and used this knowledge to unite the speakers and the audience, and build a fantastic, collaborative atmosphere and rapport amongst a group of more than 260 employees, the majority of whom had never met"
FRANCHISE COUNCIL OF AUSTRALIA
FRANCHISE COUNCIL OF AUSTRALIA
“I suspect that you will have a permanent gig with the FCA as they all love your professionalism, ease and relaxed style. You make the whole thing look easy and I know the exhibitors really appreciate your work in the expo hall as well. Once again thanks for making the NFC such a successful event”
SOCIAL GOOD SUMMIT
SOCIAL GOOD SUMMIT
“Andrew was our MC for the UN Foundation’s “Social Good Summit”. Andrew’s greatest talent is to develop a compelling story and his ability to engage the audience for a whole day. His ability to keep things serious when necessary and funny when necessary is sublime. I would recommend Andrew for any type of conference / summit/ workshop and I am confident that the key objectives of the conference will be met through his direction”.
CLIPSAL
CLIPSAL
“Outstanding. Your professionalism and ability to think on your feet made our lives so much easier. Thank You SO much"
KPMG ADVISORY
KPMG ADVISORY
“Brilliant. Andrew was an excellent MC and we would definitely have him back at our next conference”.
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AUTO ONE
AUTO ONE
“Charismatic and passionate…….Andrew's 'Life's A Pitch' presentation was relevant to our rapidly changing business - but also had many great life lessons”
HILTON HOTELS
HILTON HOTELS
“Andrew’s ‘Life’s a Pitch’ seminar was one of the most beneficial sessions I’ve ever been to”
BEAUMONT PEOPLE
BEAUMONT PEOPLE
"Yesterday we had Andrew come and share with our clients his "Life's a Pitch" session. Having known Andrew for near on ten years and having seen him speak publicly on numerous occasions I had high expectations. Even with those expectations Andrew exceeded them. Feedback from our clients included comments on how engaging Andrew is as a presenter, and how relevant the content was. What I love about Andrew is that so much can be learnt by observing how he does it - how he talks without notes, how his slides are humorous and engaging but they never prevent you from listening to what he's saying - and how he makes everyone in a room feel like he is talking to them personally. If you want to know more about increasing your engagement with your customers, members, stakeholders, volunteers, or staff I couldn't recommend Andrew more highly".
ELDERS INSURANCE
ELDERS INSURANCE
"Andrew, your Pitching Skills session knocked it out of the park"
AUSTRALIASIAN SOCIETY FOR HIV MEDICINE
AUSTRALIASIAN SOCIETY FOR HIV MEDICINE
"Nobody even glanced at their phones for almost 3 hours – so engaging was Andrew in his session covering pitching and presenting. The energy, passion and preparation was all 10/10"
UNIVERSITY OF MELBOURNE
UNIVERSITY OF MELBOURNE
“The feedback about your session was overwhelmingly positive. The examples you chose were truly insightful”.
CPA (AUSTRALIA)
CPA (AUSTRALIA)
"Your ‘Life’s A Pitch’ session was a totally engaging and refreshing perspective”
NIBA (National Insurance Brokers Association)
NIBA (National Insurance Brokers Association)
“Your pitching session was simply superb”
HESTA
HESTA
“A great presentation, really beneficial”
MORTGAGE CHOICE
MORTGAGE CHOICE
“Your presentation on pitching yourself & your business was extremely well received by the whole network”
WELLA
WELLA
“Really well researched and immensely entertaining”
CGU Insurance
CGU Insurance
“For an impactful and inspiring presenter, you can't go past this guy”
MLC
MLC
“Hugely creative, very humorous approach”
NORTH SYDNEY COUNCIL
NORTH SYDNEY COUNCIL
“Andrew lives, breaths and presents as the consummate professional and by his very delivery he showed how to pitch and present. He peppered his presentation with engaging anecdotes, pertinent visuals and videos and answered the audience’s questions with depth and sincerity. If you’re in the market for an inspiring presenter who knows his stuff and can captivate the audience, don’t go past Andrew”.
MOODYS INVESTMENT SERVICES
MOODYS INVESTMENT SERVICES
“Excellent session and easily digestible….we have already implemented many of his recommendations”
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ANDREW KLEIN

MC
Speaker
Trainer

Andrew Klein (MC – Speaker) Showreel

Highlights of Andrew’s work as a Conference MC and Presentation Skills / Pitching Skills Speaker and Trainer

Andrew’s ‘Life’s A Pitch’ Showreel

Highlights of Andrew’s work as a speaker on Pitching Skills (“Life’s A Pitch”)

Who is Andrew?

Conference MC / Host (Face to Face and Online)
Pitching Skills & Presentation Skills Speaker / Trainer
Andrew Klein is one of Australia’s most engaged and engaging Professional Conference & Event MCs. He is also one of this country’s foremost speakers and trainers on Presentation Skills and Pitching for Business.​

A former corporate lawyer, Andrew quit the law in the late 90’s before starting up his own business as a corporate trainer and speaker.​

As an MC, Andrew brings his casual yet corporate style to proceedings and is well-known on the conference circuit for his revealing speaker introductions, his improvisational skills and ability to adapt to different audiences.​

Andrew also runs educational & interactive keynotes and workshops on Presentation Skills and Pitching Skills. ​

His clients include BT Financial Group, ANZ, Sanofi Healthcare, QBE, MLC, Aon, McDonalds, KPMG, NSW Health, Hesta, Suncorp, PoolWerx, Sigma, CPA Australia….…………..and his mother-in-law’s bridge club.​

Andrew’s hobbies include coaching basketball, shaving his head, eating hot chips, watching ‘Survivor’, walking his dog Pebbles and trying to convince his wife and 3 kids that he has a real job.

Andrew’s Services

Conference MC

Andrew is one of Australia’s most in-demand Professional MC / Hosts (both face to face and virtually).

Andrew has brought his casual yet corporate MC style to countless conferences and events over the past 20+ years, engaging audiences across Australia, the Asia Pacific region, South Africa and the USA. Since March 2020, he now also works as required “live” from his home office or local studios.

Andrew thoroughly researches each client, tailors his material accordingly and writes his own script notes, yet is well known for his quick wit and ability to think on his feet.

He has also become well known for his ability to involve the audience in proceedings, adapt to vastly different audiences and for his improvisational skills.

His unique, intricately researched speaker introductions, his lively conference openings as well as his final night conference summaries transform a potentially dry conference room into an environment where laughter and learning blend seamlessly.

Andrew is not a comedian, although he uses appropriate humour constantly. Rather, he is a specialist Professional MC, so he knows how to make a conference Agenda run smoothly and ensure the conference messages are delivered effectively.

Having worked (pre-Covid19) on several virtual events, appeared on TV many times and presented countless webinars, he is well versed in the world of online events and has now (since Covid) hosted, spoken and trained extensively in the virtual format. See link below.

He is now very comfortable to say he is “Virtually an MC.”

The comments from his impressive list of clients (see testimonials) are testament to his prior planning, unique style of delivery and client engagement.

Andrew will partner with you to bring a new creativity to your event, creating an atmosphere where learning is easier… as people learn more when they have been having fun… resulting in people gaining better value for their conference dollar.

To download an outline on Andrew’s MC work, CLICK HERE

To download an outline on Andrew’s Virtual / Online MC workCLICK HERE

Pitching Skills & Presentation Skills
Speaking & Training

Andrew is one of Australia’s leading trainers and presenters in the area of Pitching for Business, Presentation Skills and general corporate communications.​

Andrew delivers conference keynotes on Pitching (“Life’s A Pitch”) and Presentation Skills (“AWE Them DON’T Bore Them”) as well as inhouse training in these areas for small groups. ​

A trained and fully qualified corporate lawyer, with years of experience in public speaking, training, acting and improvisation (and formal performing and theatre-studies training), Andrew has been bringing his experience in the art of presenting, pitching and public speaking to the corporate world for over 20 years.​

The content of Andrew’s keynotes and training workshops are also based on first-hand experience. In his other role as a Professional Conference MC, Andrew has been closely observing the world’s best (and worst!!!) presenters strut their stuff for many years now – so his content is practical, cutting edge and packed solidly with case studies and real-life examples.​

To download an outline on Andrew’s ‘Life’s A Pitch’ sessions, CLICK HERE

To download an outline of Andrew’s “Shine Online” sessions (how to engage a virtual audience) CLICK HERE

What do Andrew’s MC clients say?

EY
EY
"The level of professionalism that resulted from your involvement and the response of our delegates to your style ultimately delivered significant value to Ernst & Young. Our delegates were fully engaged in the conference messages from the outset and I believe your involvement was a key factor in achieving this"
RCSA (RECRUITMENT, CONSULTING & STAFFING ASSOCIATION)
RCSA (RECRUITMENT, CONSULTING & STAFFING ASSOCIATION)
“RCSA is hooked on Andrew Klein. As MC for our annual conference we are compelled, each year, for 15 years now, to engage the funniest, most organised and professional man in the business. Year on year he brings new material, new smiles and consistent praise from our delegates. You can’t go past Andrew Klein……and so say all of us!”
OPTUS MOBILE
OPTUS MOBILE
“Your professionalism, warmth, wit and enthusiasm helped make the most successful roadshow we have had to date"
BT FINANCIAL GROUP
BT FINANCIAL GROUP
“We have been using Andrew for 10 years now for our annual convention and it is not just the professionalism and organisation that he brings to everything he does which we most value, rather the deep understanding and connection that he has for our business. Andrew is more than an MC he is an integral part of our business and we value the relationship and what he brings to our conventions greatly”.
AUSTRALIAN PRIVATE HOSPITALS ASSOCIATION
AUSTRALIAN PRIVATE HOSPITALS ASSOCIATION
“APHA was delighted to have Andrew Klein return as MC for our APHA National Congress. Andrew was a huge hit with our delegates, he kept the program moving smoothly and ensured we ran to time – highly recommended.”
SUNCORP
SUNCORP
“We have had Andrew as MC at our annual conference for 4 years now and he is the first person I book once our dates are locked in. Why? Because he is great to work with, proactive and ensures everything runs smoothly. As an event organiser, it is great to know that Andrew takes an active interest in our event, with a detailed briefing prior to the event, great suggestions on how things can be improved, then actively seeks me out to ensure the next segment is ready to go. I am also so impressed with the amount of pre-work he completes to ensure that every introduction is personal, funny and right on the mark, keeping it fresh even when he introduces the MD of our organisation time after time. I have absolutely no hesitation in recommending Andrew as an MC for any event … I think he amazing both as an individual and an MC!”
COCA-COLA AMATIL
COCA-COLA AMATIL
“You really demonstrated the value that a professional, fun and imaginative MC can add to corporate events”
DYMOCKS BOOKS
DYMOCKS BOOKS
"The man is a genius and is the most involved MC we have ever had. He knows our group so well that he is now considered part of the Dymocks franchise family. If you need a considerate, intelligent, witty, hilarious MC, then I cannot recommend Andrew highly enough".
COMMONWEALTH BANK OF AUSTRALIA (CBA)
COMMONWEALTH BANK OF AUSTRALIA (CBA)
"We all love working with you, love your professionalism and the ease of working together and the complete and utter faith we all have that you will just nail it every single time".
NATIONAL MORTGAGE BROKERS
NATIONAL MORTGAGE BROKERS
"Where do I start? Andrew is a consummate professional and second time running I don’t know how I could ever run a conference without him again! He 100% engages with the group and is now very much a part of it.  Every one of our big extended NMB family loves him, but none more than I! As our events get bigger, my job gets more difficult but Andrew helps me to bring it all together on the day".
SANOFI HEALTHCARE
SANOFI HEALTHCARE
“Andrew was an outstanding addition to our event”
AUSTRALASIAN SOCIETY OF COSMETIC PLASTIC SURGEONS
AUSTRALASIAN SOCIETY OF COSMETIC PLASTIC SURGEONS
"Andrew, you make such a huge difference to our conferences and we are so appreciative of all the hard work that goes into preparing for the event, all the energy you put into when being there and the incredible respect you show our clients and delegates. We know you do this week on week, month on month and year on year, but somehow you manage to make it feel fresh and new each time. Thank you for all your hardwork and we will definitely be having you back again next year".
AUSTRALIAN CORPORATE LAWYERS ASSOCIATION
AUSTRALIAN CORPORATE LAWYERS ASSOCIATION
“Andrew is a master MC and presenter. For 7 annual conferences now, he has orchestrated our proceedings with wit and insight, gaining and maintaining delegates’ interest and engagement. Feedback on Andrew from attendees has been overwhelming. As a MC he makes people feel comfortable, relaxed and gets them involved, with all the energy level you need in a two day conference. As a (Presentation Skills) presenter, Andrew has delighted delegates and always rates highly for both content relevance and delivery. A great MC and presenter.”
HOTONDO HOMES
HOTONDO HOMES
"We have now worked with Andrew many times, in fact ever since he had hair!! Over this time, we have been delighted with the professionalism, intellect, humour, passion and energy that he has been able to deliver and engage to the various audiences. Andrew is amazingly quick-witted, can deliver a funny anecdote about the night before and then host a serious business panel with professionalism and enthusiasm. Andrew’s warmth both on and off the stage has seen him adopted by our franchisees and his humour and communication is always tasteful and inclusive of everyone in the room.To get an audience to feel part of one team, have fun, and also deliver key messages, Andrew has proven to be an asset at all 12 of the annual conferences for which we have worked together"
WESTPAC
WESTPAC
"Andrew’s active involvement in our business to understand our needs and our people, is what differentiates him from other speakers and MC’s. Onsite Andrew’s observations and insights on the overall conference experience for our people goes beyond the brief of his role. His ability to communicate in an engaging and uplifting way to his audience sets him apart. He is now part of the fabric of our organisation balancing his professionalism with building strong personal relationships, so much so our people look forward to seeing Andrew each year and our executives advocate him as our MC."
DELL - EMC
DELL - EMC
"I would have absolutely no hesitation as describing Andrew as the best corporate host I ever worked with in more than 12 years of running corporate functions in Australia and Britain. Grand praise indeed, but absolutely deserved! Andrew’s preparation for this event was just fantastic. He went out of his way both prior to and during the conference to understand our organisation and culture, and used this knowledge to unite the speakers and the audience, and build a fantastic, collaborative atmosphere and rapport amongst a group of more than 260 employees, the majority of whom had never met"
FRANCHISE COUNCIL OF AUSTRALIA
FRANCHISE COUNCIL OF AUSTRALIA
“I suspect that you will have a permanent gig with the FCA as they all love your professionalism, ease and relaxed style. You make the whole thing look easy and I know the exhibitors really appreciate your work in the expo hall as well. Once again thanks for making the NFC such a successful event”
SOCIAL GOOD SUMMIT
SOCIAL GOOD SUMMIT
“Andrew was our MC for the UN Foundation’s “Social Good Summit”. Andrew’s greatest talent is to develop a compelling story and his ability to engage the audience for a whole day. His ability to keep things serious when necessary and funny when necessary is sublime. I would recommend Andrew for any type of conference / summit/ workshop and I am confident that the key objectives of the conference will be met through his direction”.
CLIPSAL
CLIPSAL
“Outstanding. Your professionalism and ability to think on your feet made our lives so much easier. Thank You SO much"
KPMG ADVISORY
KPMG ADVISORY
“Brilliant. Andrew was an excellent MC and we would definitely have him back at our next conference”.

What do Andrew’s ‘Life’s A Pitch’ keynote clients say?

AUTO ONE
AUTO ONE
“Charismatic and passionate…….Andrew's 'Life's A Pitch' presentation was relevant to our rapidly changing business - but also had many great life lessons”
HILTON HOTELS
HILTON HOTELS
“Andrew’s ‘Life’s a Pitch’ seminar was one of the most beneficial sessions I’ve ever been to”
BEAUMONT PEOPLE
BEAUMONT PEOPLE
"Yesterday we had Andrew come and share with our clients his "Life's a Pitch" session. Having known Andrew for near on ten years and having seen him speak publicly on numerous occasions I had high expectations. Even with those expectations Andrew exceeded them. Feedback from our clients included comments on how engaging Andrew is as a presenter, and how relevant the content was. What I love about Andrew is that so much can be learnt by observing how he does it - how he talks without notes, how his slides are humorous and engaging but they never prevent you from listening to what he's saying - and how he makes everyone in a room feel like he is talking to them personally. If you want to know more about increasing your engagement with your customers, members, stakeholders, volunteers, or staff I couldn't recommend Andrew more highly".
ELDERS INSURANCE
ELDERS INSURANCE
"Andrew, your Pitching Skills session knocked it out of the park"
AUSTRALIASIAN SOCIETY FOR HIV MEDICINE
AUSTRALIASIAN SOCIETY FOR HIV MEDICINE
"Nobody even glanced at their phones for almost 3 hours – so engaging was Andrew in his session covering pitching and presenting. The energy, passion and preparation was all 10/10"
UNIVERSITY OF MELBOURNE
UNIVERSITY OF MELBOURNE
“The feedback about your session was overwhelmingly positive. The examples you chose were truly insightful”.
CPA (AUSTRALIA)
CPA (AUSTRALIA)
"Your ‘Life’s A Pitch’ session was a totally engaging and refreshing perspective”
NIBA (National Insurance Brokers Association)
NIBA (National Insurance Brokers Association)
“Your pitching session was simply superb”
HESTA
HESTA
“A great presentation, really beneficial”
MORTGAGE CHOICE
MORTGAGE CHOICE
“Your presentation on pitching yourself & your business was extremely well received by the whole network”
WELLA
WELLA
“Really well researched and immensely entertaining”
CGU Insurance
CGU Insurance
“For an impactful and inspiring presenter, you can't go past this guy”
MLC
MLC
“Hugely creative, very humorous approach”
NORTH SYDNEY COUNCIL
NORTH SYDNEY COUNCIL
“Andrew lives, breaths and presents as the consummate professional and by his very delivery he showed how to pitch and present. He peppered his presentation with engaging anecdotes, pertinent visuals and videos and answered the audience’s questions with depth and sincerity. If you’re in the market for an inspiring presenter who knows his stuff and can captivate the audience, don’t go past Andrew”.
MOODYS INVESTMENT SERVICES
MOODYS INVESTMENT SERVICES
“Excellent session and easily digestible….we have already implemented many of his recommendations”

Andrew’s Blog

Bookshelf Envy

Bookshelf Envy

Like most people, I’ve spent countless hours this past year-and-a-half doing online conferencing and watching many speakers present virtually - as well as having Zoom / Teams meetings with clients and colleagues. And it’s occurred to me that the Covid online era has...

An Audience Ménage à Trois

An Audience Ménage à Trois

Last month, as Covid restrictions were easing, I was fortunate enough to MC and speak on a Panel at an association event in Mackay QLD. It was an event in many respects not unlike countless conferences and events that I have worked on in my 25+ years in this amazing...

WALL-E and ME (My 2020 online love affair)

WALL-E and ME (My 2020 online love affair)

As I reflect on this, umm, let's say 'different' year in the world of conferencing, I wanted to highlight one key aspect of 2020 conferencing, one that our conference industry has had to manage without for most of 2020. Audiences. Or to be specific “live” face-to-face...